Refund Policy

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❌ No Refunds / No Returns

As every item is created on demand, we do not offer refunds or returns on:

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• Wrong size ordered

• Change of mind

• Processing time being within the stated timeframe

• Pre-order waiting times

• Made-to-order items​

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Please check the size guide and product information before purchasing.

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✔ Faulty, Incorrect or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of receiving your order.​

We will happily arrange a replacement after reviewing your photos.

To qualify, you must include:

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• Photos of the issue

• Your order number

• Your name and email used at checkout

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If the item is genuinely faulty or incorrect, we will replace it at no extra cost.

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❌ No Exchanges for Sizing

Because all items are made-to-order, we cannot accept returns or exchanges if the wrong size is purchased.
If you need help choosing a size, please contact us before ordering.

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❌ Order Cancellations

Once your order is placed, it begins processing immediately.
For this reason, orders cannot be cancelled or changed, including colour, size, or shipping address.

Please double-check your details before completing checkout.

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📦 Lost / Delayed Parcels

If your parcel is delayed or appears lost:

1. Contact the courier using your tracking number

2. Then reach out to us and we will support where possible

Courier delays are outside our control, but we always try to help resolve issues.

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❗ Important Notes

• All items are made-to-order

• No refunds or returns except for faulty/incorrect items

• Sizing issues are not eligible for exchange or return

• Seasonal/holiday delivery estimates are not guaranteed

• By placing an order, you agree to this policy