Terms & Conditions

Welcome to The Brand New Generation (TBNG).
By accessing or placing an order on our website, you agree to the following Terms & Conditions.

Please read them carefully before making a purchase.

1. General Information

his website is operated by The Brand New Generation (TBNG).
Throughout the site, terms like “we”, “us”, and “our” refer to TBNG.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to the terms stated here, along with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

2. Made-to-Order Products

All our items are made-to-order.
Processing times vary depending on the product.
Please check individual product pages for the specific timeframe before purchasing.

Made-to-order items begin processing immediately and cannot be cancelled or changed once the order is placed.

3. Pricing & Payments

All prices listed are in GBP (£).
We reserve the right to update prices at any time without notice.

We are not responsible for any bank fees, currency conversion charges, or failed payments.

4. Pre-Orders

For some items (e.g., limited drops or seasonal releases), we offer pre-order purchasing.

Pre-order delivery times are estimates only and may be subject to delays outside our control.

By placing a pre-order, you acknowledge and agree to the stated wait time on the product page.

5. Order Accuracy

Please ensure all information entered at checkout — including name, size, colour, and shipping address — is correct.
We cannot modify orders after they have been placed.

TBNG is not responsible for orders delivered to incorrect addresses provided by the customer.

6. Shipping

Shipping times stated on our product or policy pages refer to the delivery timeframe once the order has been dispatched.

Delays caused by the courier or external factors (e.g., holidays, strikes, weather) are outside our control.

For full details, please see our Shipping Policy.

7. Returns, Refunds & Exchanges

Due to the made-to-order nature of our items, we do not offer refunds or returns for sizing issues, change of mind, or processing time falling within the stated timeframe.

If an item arrives faulty, damaged, or incorrect, please contact us within 48 hours with photos, and we will arrange a replacement.

For full details, please refer to our Returns & Refunds Policy.

8. Product Variations

Because all artwork is hand-drawn and individually applied, slight variations may occur between items.
This does not constitute a fault — it is part of the uniqueness of our made-to-order process.

Colours may also vary slightly due to lighting or screen display differences.

9. Intellectual Property

All content on this site — including logos, artwork, designs, text, and imagery — is the intellectual property of The Brand New Generation.

No content may be copied, reproduced, or used commercially without written permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.
We only use customer data to process orders, provide support, and improve our services.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page, and continued use of the site indicates acceptance of the new terms.